Here there be dragons...

"I'm telling you stories. Trust me." - Winterson

Do you know how much braining it takes to make the words go?

In continuing the unending name-change challenges, I found the most ridiculous one yet.   Tangerine/ING Bank.

I had to call them about something else and mentioned the name change as well.  "Oh, well we'll need you to send us your marriage license and your driver's license".  A bit of a pita, but okay.  Tell me where to email or upload and I'll scan them in.

Well no.  They need to be faxed or snail mailed.  Ummm wtf?   A bank whose entire premise is based on no bricks and mortar buildings is not set up to accept electronic documents?  Absolutely ridiculous.  And since I don't have a fax and am not inclined to spend money to accommodate their lack, I told them not to change the name and some day when I have access to said archaic technology, I'll take care of it.

Okay all good right?   And then a week later, I get a call while I'm at work that goes to voice mail.  "Please call us, we need to update your account."   So I call, and get put on hold with a 15 minute wait time.  No.   Sign in and my account is frozen.  Lovely.   Try the chat window -- that took about 10 mins rather than 15 -- slight improvement.

"Well there's a change request filed and we can't complete it until you fax or mail us the documents."  You have got to be kidding me.  Cancel the change request, unfreeze my account, and some day when I accidentally end up in the 90s, I will fax you information and you can do the change then.  Finally got it resolved (as in, they left my name at Cude the way I told them to last week when they let me know what was required to change it -- not as in it's actually updated) and account thawed.

Previously I've found them to be great to deal with, but this was a complete fail.

As for the subject line -- shamelessly stolen cause it made me laugh.   And I am very aware of how few Fridays are left for me to get out my Jan Friday Flash ;).


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